We know plans change. Here's exactly what happens if you need to cancel or modify a confirmed booking with Blue Palm Stays.
Cancellation refund schedule
Refunds are calculated based on how far ahead of your check-in date you cancel:
- 14 days or more before check-in: 100% refund of the amount paid
- Between 24 hours and 14 days before check-in: 50% refund of the amount paid
- Within 24 hours of check-in, or a no-show: 0% refund
These slabs apply to the total amount paid at the time of cancellation, whether that's the 25% advance, the full booking amount, or the balance settled at check-in.
How to cancel a booking
To cancel or request a modification, message us on WhatsApp at +91 70211 90856 with your booking details (property name, check-in date, and the name used for the booking). We'll confirm your cancellation and the applicable refund amount in writing.
Refund processing time
Once a cancellation is confirmed, approved refunds are processed to your original payment method within 5–7 business days. Processing times beyond this may occasionally depend on your bank or payment provider.
Date changes
If you'd like to move your stay to different dates instead of cancelling, let us know as early as possible via WhatsApp. Date changes are subject to availability and are not guaranteed, but we'll always try to accommodate a reschedule before treating a request as a cancellation.
Exceptional circumstances
In situations outside anyone's control — government travel restrictions, natural disasters, or similar disruptions — we'll work with you individually on refund or rescheduling options beyond the standard slabs above.
Questions about a refund
If you have questions about this policy or a specific booking, reach out to us:
- Email: book@bluepalmstays.com
- WhatsApp: +91 70211 90856
- Address: Arpora, North Goa, India 403518